Sonos Play:1 and Netgear Orbi WiFi – may be solved

OK, if I factory defaulted the Play:1, connected direct to router with ethernet. Configure the Wireless Password while connected using the ethernet, then remove the ethernet cable and reset, it now DOES login to the Orbi WiFi and I can stream again.


Until the next time it won’t login again of couse.

Not sure if I had to default the config or not, but am glad I seem to have a solution.

Sonos Play:1 and Netgear Orbi WiFi – may be solved

Sonos Play:1 won’t authenticate to Netgear Orbi Password Incorrect

I’m really happy with the performance of my new mesh WiFi setup. It gives me awesome WiFi coverage of my entire property. See my posts here and here. What I’m not so hot on, though is the issue that keeps arising with my Sonos Play:1 getting into a state where it will not join the Orbi WiFi network.

You connect to the Sonos Play:1’s configuration WiFi, and supply the credentials for the Orbi WiFi, but you get a continual password incorrect error.

I was in this state when I first upgraded to my new Netgear Orbi mesh WiFi. Immediately I could not connect to the new WiFi. Then a few weeks later I tried again and I could connect and had a few weeks of useful operation. Can you think that I remember what part of the configuration reset I performed? Sadly no. It was not a factory reset because the Sonos has retained my favourites and playlists that I have saved there in the past.

I powered the Sonos off and on a few times as I moved it round the house, and it seems it has lost some part of the configuration that allowed it to connect to the WiFi. I also updated to Sonos S2 which might also have triggered my issue.

Sadly, as is often the case, searching the online forms is frustrating with lots of useless advice and repeat copies of the same fluff. No one who had this problem seems to be able to provide a workable solution.

Trying the cabled connection directly to the Orbi does not help, neither did a factory reset. It still won’t come online.

Very frustrating SONOS.

Sonos Play:1 won’t authenticate to Netgear Orbi Password Incorrect